On this page
The problem
Your testers say they can't find anywhere to submit feedback — no channel, no button, no email they were told about.
Why it happens
The feedback channel isn't automatic — you configure a feedback URL or email address per track in the Testers tab. If nothing is set, the opt-in page shows no channel, and testers have nowhere obvious to report what they found.
The quick fix
In Play Console, open the track's Testers tab, add your feedback email or URL, and save. The channel then appears on the tester opt-in page — and re-share the link so testers see the updated page.
Step by step
Add the feedback channel
On the track's Testers tab, enter a feedback email address or a URL (for example, a Google Form or your issue tracker) and select Save changes.
Confirm it on the opt-in page
The channel is shown to users on the tester opt-in page. Optionally open the link in a private window to verify it displays.
Remind testers where it lives
The channel lives on the opt-in page, not inside the app. Tell testers to bookmark that page, or repeat the address in your regular test updates.
Check the channel itself
If feedback is set but nothing arrives, test the address: send a test submission, check spam, and confirm the URL isn't blocking submissions.
Things to check
- A feedback email or URL is set on the track's Testers tab
- The channel shows on the opt-in page testers actually opened
- The channel itself accepts submissions
If this didn't work
- For open or closed tests, prefer private feedback via the channel over Play ratings — private feedback doesn't affect your public rating.
- If your app is also live and testers write public reviews, that feedback is public — keep the private channel loud and easy.
Common mistakes
- Assuming feedback exists without configuring a channel
- Configuring the channel after the window started, then relying on the old link
- Asking for feedback without repeating the channel — testers forget one-off instructions
When to contact Google
If the channel is set correctly, visible on the opt-in page, and testers still report no way to submit, contact Play Console support with the track details.
Sources & references
Official Google documentationThese links open Google's official Play Console Help pages used to verify this guide. AppsTestLab guidance is independent and not affiliated with Google.
Last reviewed August 17, 2026 · Google Play requirements change — verify in the Play Console.