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Here are solutions for common issues during the testing process:
App won't install: Ensure the APK is compatible with the Android version on the tester's device. Check that the app isn't restricted by region or device type.
Testers not providing feedback: We monitor tester activity and replace inactive testers. If feedback is delayed, it's usually because testers are still actively using the app.
Build not available on Play Console: Verify that testers are added to the correct testing track and that the track is active.
App crashes on specific devices: This is exactly what testing is designed to catch. Note which devices have issues and share crash logs if available.
Need more testers: Contact us on WhatsApp and we can adjust your package or add testers mid-cycle if needed.
For any issues not listed here, reach out on WhatsApp and we'll help resolve it quickly.